Returns & Delivery
Last updated: 16 July 2026
Delivery
We deliver to the locations available during checkout. Delivery options, estimated delivery times and charges will be displayed before you complete your order.
Orders are processed after payment has been confirmed. Delivery times are estimates and may be affected by courier delays, public holidays, customs processing, adverse weather or other circumstances outside our reasonable control.
Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
For international orders, customs duties, import taxes and local charges may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
Order Issues
Please contact us if your order has not arrived within the estimated delivery period.
If a parcel is returned because the address was incorrect, delivery was refused or the parcel was not collected, additional delivery charges may apply before it can be resent.
Returns
You may request a return within 14 days of receiving your order.
To request a return, email savoirvivree123@gmail.com with:
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your name;
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your order number;
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the product you wish to return; and
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the reason for the return.
After notifying us, the product must be returned within a further 14 days. Please contact us before sending anything back so that we can provide the correct return address and instructions.
Return Conditions
Returned products must be:
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unworn and unused;
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in their original condition;
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returned with all tags and labels attached; and
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returned with their original packaging where possible.
Clothing may only be tried on to check the fit. Shoes must be tried on indoors on a clean surface.
We may reduce or refuse a refund where a product has been worn, damaged, altered or handled beyond what is reasonably necessary to inspect it.
Return Costs
Customers are responsible for return delivery costs unless the product is faulty, damaged or incorrect.
We recommend using a tracked delivery service and keeping proof of postage. Savoirvivrée is not responsible for returned parcels until they are received by us.
Non-Returnable Products
Unless faulty, we cannot accept returns for:
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personalised, customised or altered products;
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products made to your specifications;
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products with removed hygiene seals;
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pierced jewellery;
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underwear, swimwear or intimate products where hygiene protection has been removed; or
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products showing signs of wear, damage, washing or misuse.
Your statutory rights are not affected.
Faulty, Damaged or Incorrect Products
Please contact us as soon as possible if your product arrives faulty, damaged or different from what you ordered.
Include your order number, details of the issue and clear photographs where possible.
Where the issue is confirmed, we will arrange an appropriate replacement, refund or other remedy and cover reasonable return costs.
Refunds
Approved refunds will be issued to the original payment method.
For eligible cancellations, we will refund the product price and the cost of our least expensive standard delivery option. Additional charges paid for express or upgraded delivery are not refundable.
We may wait until we receive the returned product, or evidence that it has been sent, before issuing the refund.
Once approved, refunds will normally be processed within 14 days. Your bank or payment provider may require additional time for the amount to appear in your account.
Exchanges
Exchanges are subject to product availability. Where a direct exchange is unavailable, you may return the original product for a refund and place a new order.
Contact Us
For questions about delivery, returns or refunds, contact:
Email: savoirvivree123@gmail.com
Postal address: 14, CV22 6AU, United Kingdom