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Frequently Asked Questions
PRODUCT & CARE
Our dresses are crafted from premium fabrics such as Viscose Crepe, Viscose Lycra, Nylon Lycra, Georgette, Power Mesh, and Armani Satin. Each product page includes detailed fabric information.
Our dresses are available in S, M, and L. Please refer to our Size Guide before placing your order.
Yes. Our dresses are designed to fit true to size. Model sizing information is provided on each product page to help you choose the best fit.
Some styles include stretch fabrics such as Nylon Lycra and Viscose Lycra for added comfort and flexibility, while others, like Georgette and Armani Satin, have little to no stretch. Please refer to the product description for fabric details.
DELIVERY & RETURNS
We deliver to the locations available during checkout. Available delivery options, estimated delivery times, and shipping charges will be shown before you complete your order.
Estimated delivery times are provided during checkout. Please note that delivery times are estimates and may be affected by courier delays, customs processing, public holidays, or adverse weather.
Yes. You may request a return within 14 days of receiving your order, provided the item meets our return conditions.
Simply email savoirvivree123@gmail.com with your name, order number, the item you'd like to return, and the reason for the return. We'll provide the return instructions and address.
Unless faulty, we cannot accept returns for:
- Personalised or customised products
- Products made to your specifications
- Pierced jewellery
- Underwear, swimwear, or intimate products with removed hygiene protection
- Products with removed hygiene seals
- Items showing signs of wear, damage, washing, or misuse
Please contact us as soon as possible with your order number, details of the issue, and clear photos. If confirmed, we'll arrange a replacement, refund, or another suitable solution.
Approved refunds are processed to your original payment method, usually within 14 days after approval. Your bank or payment provider may take additional time to complete the transaction.
Yes. Exchanges are subject to product availability. If an exchange isn't available, you can return the item for a refund and place a new order.